Frequently Asked Questions

We offer a full range of IT services for both homes and businesses. For home users, that includes computer repair, laptop repair, virus and malware removal, data recovery, data backup, hardware upgrades, and network setup. For businesses, we provide managed IT services, cybersecurity, cloud backup, network infrastructure, IT consulting, and email and VoIP solutions. Visit our services page for the full list.

We're based in Vacaville, CA, and provide on-site service across Solano County and surrounding areas. That includes Vacaville, Fairfield, Dixon, Suisun City, Benicia, Vallejo, Napa, American Canyon, Davis, Rio Vista, Yountville, Hercules, Martinez, and Concord. If you're not sure whether we cover your area, give us a call at (707) 587-2007 and we'll let you know.

We're available Monday through Friday from 9:00 AM to 6:00 PM. Saturday appointments are available by request. We're closed on Sundays. Need to reach us outside of business hours? Leave a message through our contact page and we'll get back to you the next business day.

Yes — on-site service is what we do. Since we started in 2008, we've always come to you. There's no need to unplug your computer, haul it across town, or wait in line at a repair shop. We come directly to your home or office and handle everything right there. It's faster, more convenient, and lets us see your setup in its actual environment.

Repair costs vary depending on the issue. We provide quotes over the phone before scheduling an appointment, so you'll know what to expect upfront. There are no hidden fees or surprise charges. Call us at (707) 587-2007 to describe your issue and get a quote.

Diagnostics are included as part of the on-site service visit. We'll assess the problem, explain what's going on in plain English, and give you options before doing any work. You won't be charged extra just to find out what's wrong.

It's simple: if we can't fix your problem, you don't pay. We stand behind our work and believe you should only be charged for results. This policy applies to standard repairs and gives you peace of mind that there's no risk in calling us.

We accept all major credit and debit cards, cash, checks, and digital payment methods. Payment is collected after the work is completed to your satisfaction. For business clients with ongoing service agreements, we also offer invoicing.

You can book an appointment online through our website or call us directly at (707) 587-2007. When you call, we'll give you a quote over the phone and schedule a time that works for you. You can also reach us through our contact form.

In many cases, yes. We do our best to accommodate same-day appointments based on availability. If you're dealing with an urgent issue, call us at (707) 587-2007 and we'll do everything we can to get to you as quickly as possible.

No problem at all. Just give us a call at (707) 587-2007 and we'll find a new time that works for you. We understand that things come up, and there's no penalty for rescheduling.

Most standard repairs are completed in one to two hours during a single on-site visit. More complex issues like data recovery or hardware replacements may take longer. We'll give you a time estimate when we provide your quote so there are no surprises.

Yes, we service both Mac and PC systems, including desktops, laptops, and all-in-ones. Whether you're running Windows, macOS, or Linux, we have the expertise to diagnose and repair your machine.

In many cases, yes. Our data recovery service can retrieve lost files from failed hard drives, corrupted storage devices, and accidental deletions. The sooner you contact us after data loss, the better your chances of a full recovery. We also offer backup solutions so you never have to worry about losing important files again.

Absolutely. We provide a full suite of business IT services including managed IT, cybersecurity, cloud backup, network infrastructure, IT consulting, and email and VoIP solutions. We help small and medium businesses stay productive, protected, and connected — without the cost of a full-time IT department.

Yes, we can set up your new computer from start to finish — right at your home or office. That includes initial configuration, transferring files and settings from your old machine, installing your software, setting up email, connecting to your Wi-Fi network, and making sure your printer and other peripherals are working. We'll have you up and running in no time.