Frequently Asked Questions

We help both homes and businesses with just about any computer or IT problem. For home users, that covers computer repair, laptop repair, virus and malware removal, data recovery, data backup, hardware upgrades, and network setup. For businesses, we handle managed IT services, cybersecurity, cloud backup, network infrastructure, IT consulting, and email and VoIP setup. Want to see everything? Visit our services page for the full list.

We're based in Vacaville, CA, and we come to you across Solano County and nearby towns. That includes Vacaville, Fairfield, Dixon, Suisun City, Benicia, Vallejo, Napa, American Canyon, Davis, Rio Vista, Yountville, Hercules, Martinez, and Concord. Not sure if we reach your area? Give us a call at (707) 587-2007 and we'll let you know.

We're open Monday through Friday, 10:00 AM to 6:00 PM. We're closed on Sundays. Need us after hours? Leave a message on our contact page and we'll get back to you the next business day.

Yes, on-site service is all we do. We've come to you since we started back in 2008. You don't need to unplug your computer, drive it across town, or wait in line at a shop. We come right to your home or office and take care of it there. It's faster, easier, and lets us see your setup the way you actually use it.

It depends on the problem. We give you a quote over the phone before we book your appointment, so you know the price ahead of time. There are no hidden fees or surprise charges. Call us at (707) 587-2007, tell us what's going on, and we'll give you a quote.

No, diagnostics come with your on-site visit. We'll look at the problem, explain what's wrong in plain English, and lay out your options before we do any work. You won't pay extra just to find out what's going on.

If we can't fix your problem, you don't pay. We stand behind our work, and we think you should only pay when you get results. This applies to standard repairs, so there's no risk in calling us.

We take all major credit and debit cards, cash, checks, and digital payments. You pay after the work is done and you're happy with it. For business clients on an ongoing service agreement, we also offer invoicing.

You can book an appointment online on our website or call us at (707) 587-2007. When you call, we'll quote you over the phone and pick a time that works for you. You can also reach us through our contact form.

Often, yes. We do our best to fit in same-day appointments when our schedule allows. Got an urgent problem? Call us at (707) 587-2007 and we'll do all we can to get to you fast.

No problem at all. Give us a call at (707) 587-2007 and we'll find a new time that works for you. Life happens, so there's no penalty for rescheduling.

Most standard repairs take one to two hours in a single on-site visit. Bigger jobs like data recovery or hardware replacement can take longer. We'll give you a time estimate along with your quote, so there are no surprises.

Yes, we work on both Mac and PC, including desktops, laptops, and all-in-ones. We know Windows, macOS, and Linux, so we can find the problem and fix your machine.

Often, yes. Our data recovery service can pull back lost files from failed hard drives, corrupted storage, and accidental deletions. The sooner you call us after losing data, the better your odds of getting it all back. We also set up backups, so you don't have to worry about losing important files again.

Absolutely. We cover business IT including managed IT, cybersecurity, cloud backup, network infrastructure, IT consulting, and email and VoIP setup. We help small and medium businesses stay productive, protected, and connected. You get all of that without paying for a full-time IT department.

Yes, we set up your new computer from start to finish, right at your home or office. That covers the initial setup, moving files and settings from your old machine, installing your software, setting up email, and getting you on your Wi-Fi network. We also make sure your printer and other devices work. We'll have you up and running in no time.